Retail Segment
Banco de Chile provides financial product and service solutions to Chileans and foreign residents over 18 years old, students, dependent and independent workers, pensioners and customers’ children under 18 years old.
Therefore, the bank has designed a differentiated value proposition that supports its customers’ initiatives and projects and simplifies their daily financial transactions. This proposal adapts to their requirements at each stage of their life using face-to-face, telephone or online customer service channels. Online channels have experienced a huge increase and are preferred by customers, Banco de Chile is continually reviewing its processes and products in order to deliver the best quality and service standards.
Likewise, it uses its customer service channels to efficiently manage applications for the financial products it offers to individuals. These include:
- Mortgage loans
- Consumer loans
- Checking accounts
- Lines of credit
- Credit cards
- FAN accounts
- Time deposits
- Savings accounts
We are committed to the planet, so we wanted to be the first bank in Chile to issue cards made from recycled material, to provide a welcome kit using compostable bags, and to eliminate the paper products previously given to new Banco de Chile customers.
SMEs, Large Companies and Corporate Segment
Banco de Chile aims to be the market leading business bank, by delivering the greatest value to customers using its traditional business products and structured solutions, and by collaborating in the creation of opportunities.
It strives to be perceived as a familiar, flexible, agile bank and a digital benchmark, with ad-hoc service models for each segment, and recognized for encouraging entrepreneurship within the community. It provides its customers with a wide range of financial products and services, and a broad local and international network through Citigroup:
- Commercial loans
- Performance and bid bonds
- Leases and factoring
- Cash management
- Foreign trade
- Currency trading
- Derivatives
- Insurance
- Asset management
- Financial advisory services
- Banconexión 2.0
- Citidirect
The bank has responded to recent challenges and economic slowdown by assigning its best team to develop and implement financial solutions that will provide tangible support to SMEs and large companies throughout Chile.
A strategic, universal focus for all segments was the increased use of online channels by customers. Therefore, the bank develops products and various fully online functionalities focused on providing efficient and timely solutions.
