Sustainability Strategy
Banco de Chile is committed to Chile’s development and the progress of its people, working to improve their quality of life without compromising the wellbeing of future generations. We encourage domestic development and economic growth while maintaining environmental balance and equal opportunities.
Our Team
Banco de Chile promotes collaborative and healthy work environments, where equal opportunities are an essential part of the culture of all teams.
MoreCustomers
Banco de Chile strives continuously to place the customer at the center of its decisions, in line with its objective of offering the market’s best value proposition.
MoreCommunity
During 2022, the Bank promoted a large number of community outreach initiatives through volunteer activities, with its own employees playing an active role. It also strengthened strategic alliances with foundations, universities and organizations related to its sustainability objectives.
MoreThe Environment
Banco de Chile drafted an Environmental Sustainability Policy to define management areas to reduce its impact on the environment. In 2022, it created a Sustainability Committee to analyze and propose action plans for the new challenges and opportunities arising in this area.
MoreSuppliers
The purpose of supplier management is to ensure that goods and services required by Banco de Chile are purchased using open, transparent processes.
MoreCybersecurity
Banco de Chile comprehensively and proactively addresses information security and cybersecurity risks in order to protect the bank's technology assets and customer, employee and supplier data.
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Important subsections
Customer Support Plan
Currently the Bank provides its customers with a range of fully online financial solutions that provide an agile and proactive response.
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Financial Inclusion
The Bank created the “FAN” account, to streamline access to financial services. This is its first fully online account with a special focus on people outside the banking system.
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Financial Education
Banco de Chile is committed to financial education through the "Cuentas con el Chile" (Count on Banco de Chile) program, which provides training for entrepreneurs, micro-entrepreneurs, neighborhood associations, migrants and for university and school students from all over Chile.
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Digital Transformation
Banco de Chile has a digital ambition that is aligned with its corporate strategy, which will simultaneously improve customer experience and efficiency.
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Career Development
Banco de Chile has a comprehensive career development program for all its employees, which aims to develop their skills and talents through continuous training and internal transfers.
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Sustainable Finance
Banco de Chile is building a sustainability culture by gradually including ESG principles into its internal policies, mechanisms and processes.
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Inclusion, Non-Discrimination and Diversity
Banco de Chile is governed by guidelines that encourage inclusion, non-discrimination and diversity. These guidelines address the principles of fairness, respect, non-discrimination and equal opportunities with equity.
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Entrepreneurs
One of the main dimensions of the Bank's Sustainability Strategy is its commitment to entrepreneurship and education, aiming to contribute to the development of the country and its people.
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