Financial Inclusiveness and Accessibility
Meanwhile, ATM coverage is essential for accessibility. Therefore, the bank worked with local authorities to install new ATMs in underserved areas, including the municipalities of Putaendo, Renca, Pirque, Navidad and María Elena. In addition, the bank maintained more than 490 Cajas Chile to facilitate access to banking services in different districts and neighborhoods throughout the country.
Finally, omnichannel service and accessibility are two important attributes for Banco de Chile when it comes to informing and advising its customers 24 hours a day, 7 days a week. This is done through numerous in-person and remote customer service and self-service channels:
- Nationwide network of branches open from 9:00 am to 2:00 pm and outside this time by e-mail with account executives.
- Telephone banking open from Monday to Friday from 8:00 am to 7:00 pm.
- 24/7 Emergency Telephone Banking service.
- Social media: Twitter: @bancodechile, @bancoedwards, @ayudabancodechile; Instagram: bancodechile, bancoedwards; Facebook: bancodechile, bancoedwards.
- Online scheduling for customers and users for branch visits.
- Self-service machines: conventional and smart ATMs and interactive kiosks. The latter can be used for generating/retrieving internet passwords, receiving cash and check deposits, paying consumer loans and, as of 2022, viewing FAN account information.
