Banco de Chile's Customer Protection department can be reached by submitting a complaint through any of its in-person or online customer service channels.
Customer complaints, such as unexpected charges or transactions, are resolved by the emergency service on a 24/7 basis.
The Bank also responds to customer inquiries. These are resolved or referred to specific departments using either telephone banking services, account executive e-mail, postal letter, website or social media services, depending on the complexity of the case.
Customers can submit complaints to external entities, such as SERNAC (National Consumer Service), CMF (Financial Market Commission), ABIF (Association of Banks and Financial Institutions), and other important organizations.
Banco de Chile is a member of ABIF's dispute resolution system. This is a free and independent body that receives customer complaints submitted using a form at [www.defensoriadelclientedeabif.cl] and resolves them.
